Digital content and the 14-day right to cancel
One-off notice bundles purchased from Party Wall Notices UK are digital content delivered immediately on payment. At checkout we ask you to expressly consent to the supply starting straight away and to acknowledge that, once supply has started, you lose your statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We cannot release the bundle without that consent.
This waiver is limited to the one-off notice bundle and is not a waiver of cancellation rights relating to an ongoing practice subscription. Applicable statutory rights and remedies for defective digital content or services, and any other rights that cannot lawfully be excluded, continue to apply.
When we will refund
- The bundle has a clear technical defect that we cannot remedy within a reasonable time (e.g. corrupt PDF that we cannot regenerate).
- You paid in error (duplicate charge or wrong account) — please contact us within 30 days.
- Fraudulent or unauthorised transactions, handled per Stripe's chargeback procedures.
We mitigate the no-refund position with a free eligibility checker, transparent pricing on the pricing page and a free chatbot to answer questions before you commit.
Practice subscription cancellation — architects only
Practice subscription terms version: practice-2026-09-17
The following subscription cancellation and refund terms apply only to architects and architectural practices that take out the practice subscription for their own client work.
General users, including homeowners, buy notice bundles on a one-off, pay-as-you-go basis. They have no subscription, recurring fees or three-month minimum commitment. The one-off bundle refund grounds above apply to those purchases, not the subscription rules below.
For a new subscription, the practice plan is £70 + VAT (£84 including VAT) per month and has an initial minimum term of three calendar months from the date of your first payment. The minimum total is £210 + VAT (£252 including VAT), payable as three monthly charges. It then continues on a rolling monthly basis, as set out in our Terms of Service. You may request cancellation at any time from the dashboard. If you cancel during the minimum term, cancellation takes effect when those three calendar months end; after that, it takes effect at the end of your current monthly billing period.
Monthly fees remain payable throughout the minimum term. Fees already paid for that period are not refundable simply because you generate few or no notices, no longer need the service, or request cancellation. These terms do not retrospectively impose a new minimum term on a legacy or other existing subscription.
Notices generated under an active subscription are not refunded individually simply because you cancel the subscription: they are digital content supplied immediately on generation. Cancelling does not withdraw or invalidate those notices; they remain yours to use after cancellation takes effect. Keep downloaded copies for your records; our normal document-retention rules still apply.
Nothing in this section excludes any applicable statutory cancellation rights, remedies for defective digital content or services, or other rights that cannot lawfully be excluded. A notice-specific digital-content waiver does not by itself waive cancellation rights relating to the ongoing subscription service. Contact us using the refund-request details below if you believe a charge is incorrect or the service is defective.
Before subscribing, compare subscription and pay-as-you-go pricing on our for-architects page. You can also use the free eligibility checker to check whether your planned work requires notices, then assess your likely practice workload before committing to the minimum term.
How to request a refund
Email hello@partywall-notices.co.uk with your order/session reference. We aim to respond within one working day. If we are unable to resolve the matter, please see our complaints policy.